Affecting System - Support tickets via email

• 13/11/2026 09:24
• Last Updated 13/11/2026 14:33

Due to a current service degradation on Microsoft 365, support tickets which are submitted to us via Email may be significantly delayed.

See https://status.cloud.microsoft/ for Microsoft's current status information related to this widespread Office365 platform service outage.

For customers wishing to submit support tickets we recommend doing so directly through your client area on our website; tickets submitted in this way should not be affected.

Update at 14:30 GMT:  Microsoft have announced that mail queues are now starting to clear and mail is starting to move “normally”. We would still consider service to be degraded, but now largely available